Our Web Design Policies

Be sure to read our web design policies carefully before you contact us about our services.

Contract signing means that the parties signing the document agree to the terms in it and their contractual duties and obligations.

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Upon completion of any website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the clientʼs company or organization regardless of whether he/she chooses to continue further services with Maxa Idea

The client does not have the right to resell the design or development of other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development.

All text, photos, videos, and graphics used as content in a commissioned website must be provided by the client (unless the client has hired Maxa idea for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright laws.

Maxa ideal is not responsible for intellectual property infringements on behalf of clients. Also, Maxa Idea will not be responsible for submitted content. Clients should not mail any photos or documents via mail.

The initiation of a web design or development project requires, Signing a contract and submitted payment of 50% of the total fee to be paid in advance. it is non-refundable for the design & development service.

means signing the contract and paying 50٪ of the agreed amount before we start working on your project.
the client will receive an invoice with the amount paid by e-mail.

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We sign a contract with the client for 14 days, for small and medium sites, during this period the client must provide us with the content of the site within the first 7 days, the client will receive templates and designs to choose from.

We are not responsible for any delay by the client, the client will be provided with the designer email who works on his project,
We communicate with the customer by Email only.
We monitor all e-mails between designer and client, for project quality

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  • If the customer fails to respond to the signature of the contract sent to him according to the type of service, the work in his project will be immediately suspended.

    Maxa Idea cannot complete a website if the client does not provide content (the text and/or photos, videos or other media to be used in the website) or other required elements (pre-existing logo or account login information, etc.) Therefore we do require all of our clients to understand that without adhering to the project timeline their project could be delayed and/or face other consequences.

    Maxa Idea will provide clients with a timeline for providing client sourced content and will work with the client to ensure all client provided content meets our guidelines. If  Maxa Idea is waiting for content or other pieces of information, the client will be notified.

    (Professional graphic design, SEO, are available for a surcharge if the client needs assistance with that part of their project.)

    It is the clientʼs responsibility to inform Maxa Idea of any potential delays ahead of time. We will work with the client as much as possible to revise timelines, but we may not always be able to do so.

    If the client fails to handle the requests in a timely manner, their website project will be placed on hold, and the client will be billed for applicable hours to date.

    We are always happy to help clients to get their projects back on track. However, if client driven delays persist, Maxa Idea will complete as much of the project as possible without the missing elements, and provide the client with a final notice.

    If the client fails to respond to the final notice within 5 business days, their website project will be terminated, and the client will be billed for the remaining balance of the stated project cost.

    Maxa Idea reserves the right to consider the project complete in its entirety and at that point invoice the client for all future work.

  • We prefer that content be submitted word document ( Microsoft Word) only , Please note that we can not be responsible for lost email or file. sent to Design@maxaidea.com

We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for them. However, the design is a subjective art, and not everyoneʼs tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of website design are handled.

The discovery questionnaires which describe the look the commissioned web design project are part of all web design projects. Completing them helps our team to focus on the design elements favored by the client.

Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc., should be specified during the discovery phase. If any design preference stated in the discovery phase was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at rates ranging from $125.00 to $ 175.00 per hour.

All of our web design contracts include a payment plan worked out with the client in advance. This includes the amount of the required deposit, hourly or progress payments as applicable, and any remaining balance upon completion. We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet.

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Technical support will be with the supporting Department: https://shop.maxaidea.com/contact-us
Technical support team is responsible for faults caused by hosting and servers only

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Maxa Idea reserves the right to decline to do business with any client for any reason.
The most important: Not signing the contract and payment.

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If the client changes his/her mind about doing work with Maxa Idea during the course of the initial web design or development phase, the client will be billed a fee equal to 50% of the total project cost and is responsible for any applicable hours completed to date. Depending on the amount of work completed at the time of cancellation, as well as any payments received to date, this means 50% of the total fee to be paid in advance non-refundable.

In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.

For individuals and companies within the European Union, he/she must pay VAT 23%  if they need an invoice.  Total + 23% VAT

Maxa Idea reserves the right to change these web design policies and terms of service at any time for any reason.

last update 13/1/2019

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